Delivery & Refund
Digital software, license and subscription delivery through panel access and activation.
1. Delivery
Products are digital. Delivery may be completed by provisioning a panel account, product access and, where applicable, a license or subscription. No physical shipment is required.
2. Activation and account
Account access can be subject to verification and security checks. License/subscription scope follows the purchased product or agreement.
3. Support
For access, activation or technical issues, the primary approach is diagnosis and remedy.
4. Refund / cancellation
Rights and restrictions for digital products depend on applicable law, the start of performance and the specific agreement. Claims involving unavailable access or technical defects are reviewed according to the product and contract.
5. Custom projects
Custom development, consulting and integrations follow their project agreement.